SpletAs a way to further improve our client experience, ESL Shipping and AtoB@C Shipping conducted their first client satisfaction survey in 2024. Going forward, the survey will be conducted regularly to provide an insight to the areas of improvement as well as where our clients see us performing well. The results from the 2024 survey were very ... Splet08. avg. 2024 · Customer satisfaction is a focused strategy for many organizations because happy, loyal customers help businesses earn more money. Measuring customer satisfaction can help a company determine what’s working well with its products, services and internal processes and what it could improve or change.
What is Customer Satisfaction? ASQ
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Creating value with sustainability: Survey McKinsey
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