WebOct 27, 2024 · As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller getting frustrated about call times (with 75% of customers believing call waiting times to be too long, this is probably a regular issue). WebMar 20, 2024 · Remain calm and professional throughout the entire conversation. If the agent is calm, then the customer is going to start calming down as well. Over time there is …
How to Deal with Irate and Aggressive Clients - First 5 Minutes
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WebFeb 27, 2024 · Here are steps your agents can do to satisfy irate callers. 1. Sit back and listen. You can already tell by the customer’s voice that he’s upset, and he wants to tell you all about it, perhaps in the most colorful terms. At this juncture, the best course of action is to shut up and listen. It might be tempting to interrupt the customer if ... WebFeb 16, 2024 · 10. Sierra Interactive. Pricing: Starting at $399+ per month. Sierra Interactive provides real estate pros a leg up on their competition with award-winning search engine optimization (SEO)-driven websites, high-quality lead generation, and automated action plans that boost speed-to-lead and effective lead nurturing. WebMay 3, 2024 · Showing empathy is crucial. It begins to defuse the explosive situation. You’re working towards a point where you can provide excellent service and a real solution. Ask What You Can Do to Solve the Problem; Get their opinion on what would make it right. Ask open-ended and close-ended questions. Use these questions to get all the information ... biltmore wood fireplace